FAQ

File an insurance claim and get the following information:

Insurance claim number

What is your deductible? If it’s the other party’s fault, you will not have a deductible

Do you have rental coverage? Ask for an Enterprise rental reservation number

Is your car safe to drive home? If not, call us to get it towed safely to our shop

Call your insurance adjuster for their next steps. You must follow their procedures in order for your insurance claim to navigate smoothly, because if not, it can delay the claim process

Due to supply chain issues, the adjuster is likely to request for you upload photos or you may have to stop by their preferred shop for an estimate (just ensure to tell the shop you want an estimate only)

They will generate a Preliminary Estimate (aka visual estimate, it’s not a final estimate, we can submit a supplement once your car is at our shop), once you receive it, email it to us. This is the greenlight to get your repairs scheduled with us

Insured or Claimant, is it your fault or the other party’s fault?

Do you have an Enterprise rental reservation number?

Insurance name

Insurance claim number

Year, Make, Model

Area of damage

Did insurance provide a preliminary estimate, if so please email it to us

Is it safe to drive? Please email or text 503-281-1103 some photos of the damages so we can help determine if it’s safe to drive or we can tow (paid by insurance)

What time of the day is convenient for you to drop off for repairs? (M-F 8-5 closed noon - 1PM)

Please provide your first and last name, phone number, and email address?

How did you hear about us?

Due to supply chain issues, there are 2 variables before we can provide a repair ETA:

Once we tear down your car, inspect for internal damages, and submit a supplement to the insurance adjuster, we have to wait for their approval, which can take a few days or weeks

Once the supplement is approved, we will order the parts from the part vendors; they will provide us an ETA, which we will provide to you

Please note that parts can be on backordered due to supply chain issues

We specialize in auto collision repairs, except we do not work on grey market, classic cars, and certain cars that you cannot source parts.

We work with most insurance carriers. We can help file your claim and will help advocate for your repairs.

It’s best to schedule an estimate appointment because there can be many variables to consider when seeing the car in person (depth of the damage, internal damage, type of paint, weatherization, etc.) so we want to provide the best estimate as possible.

Just see the photo below, you can see there are many parts involved after an auto accident.

No, we only source our parts from the factory. Due to liability concerns, we cannot work on parts that customers provide themselves.

This is a very catching marketing concept from other body shops but ultimately you will pay for it someway, somehow.

The truth is most body shops work with insurance companies that are already on a contract discounted rate and cannot take a deeper discount.

You have to question no business will work for little or no profit. Most likely these body shops are poor business operators or just desperate.

To be in the body shop business and to do it correctly is an investment in equipment, tools, technology, training, and infrastructure to repair your car to pre-loss condition and provide peace of mind warranty.

You should be very careful of any body shop that offers to waive you your deductible. They may be taking shortcuts in your repairs, which could depreciate the value of your car and/or repair it in an unsafe manner which can void your manufacturer’s warranty.

The old saying “nothing is free,” that will likely apply if you go to a body shop that promise to waive your deductible.

No, unfortunately we do not accept complete paint jobs.

Axalta, top of the line paint and material because we do not believe in jeopardizing quality and that's why we 100% guarantee our workmanship.

Insurance will choose the parts for your car. If you have any questions or concerns, you can contact your insurance adjuster directly or review your auto policy

No. Oregon law prohibits an insurer from requiring you to use a certain repair shop. It's your car and you pay your insurance premium so we recommend  to carefully choose your repair shop, get referrals from people you trust, and check for complaints with the Better Business Bureau and the Department of Justice.

Actually no, but it also depends on your insurance policy. Insurance companies can opt for aftermarket or recycled parts instead, as a way to help keep your premium costs down. For your protection, Oregon law requires that aftermarket parts be certified equivalent to factory parts by an independent testing facility so do ask for proof. See link.

For safety and warranty purposes, we recommend OEM replacement parts because that was how your car was originally built.

You can find your car's position statements directly from the individual automaker website or see link from OEM 1 Stop Shop. 

If you are going through insurance, you can go to their designated location to get an estimate but be sure to specify that you only want a visual estimate and not a tear down because you will take the estimate to the shop you choose to get the repairs.

If your insurance is flexible due to COVID-19, tell them you will take it to Professional Auto Body & Paint and we can assist with submitting the estimate and photos to their appraisal team on your behalf.

If you plan to pay out of pocket, we can definitely work with you so call us today to schedule an appointment 503-281-1103

That's great to hear but sometimes too good to be true deals can be deceiving. You should ask these questions before you seal the deal: 

Did they provide a visual, partial, or a full estimate including tear down (did they inspect for internal damages, suspension, or frame damages)?

Are they repairing or replacing the parts?

Are they using aftermarket or OEM (original equipment manufacturer) parts?

How is their quality and reputation?

DO they 100% guarantee their workmanship?

What is their review like on Yelp, Google, Nextdoor, or BBB?

If a shop does a cheap repair it can void your car's warranty, performance, and safety - is it worth it to get it done right the first time?

Remember if you are not satisfied with the initial repairs. You are likely responsible to pay out of pocket for redo's. We have seen so many choppy repairs and have done a dime a dozen - trust your instincts.

Family owned and operated business since 1997 - proudly independently owned (and not a franchise).

5-star Yelp & Google reviews.

BBB score A+.

A business member of the Cully Blvd Alliance.

A member of Mercatus PDX.

State of Oregon Certification DBE - Disadvantaged Business Enterprise.

State of Oregon Certification ESB - Emerging Small Business.

State of Oregon Certification WBE - Women Business Enterprise.

State of Oregon Certification ACDBE - Airport Concessions Disadvantaged Business Enterprise.

We hardly ever advertise - strictly word of mouth through our satisfied customers.

No gimmicks nor too good to be true deals - we are honest and upfront.

We advocate for our customers - we're on your side.

Pet friendly - come meet our fur babies.

100% workmanship guarantee - quality and safety are our ethics.

The personable customer service and experience that you can't get from any other shop.

Free Roadside Assistance for 1 year.

You have the Right to Appraisal.

Per Society of Collision Repair Specialists. Dispute resolution mechanisms exist within many auto insurance policies to protect consumers in instances where the insurance company and repair facility may not see eye to eye on the necessary steps or costs to repair the damaged vehicle. In this video, Michael and Domenic break down the process of invoking the policyholder’s appraisal clause and how engaging independent appraisers and an unpire can help to resolve potential disagreements about repair costs or vehicle values. It’s always a good idea to talk to your repair facility about their experiences with these options, and any guidance they can provide on effective ways to resolve your specific challenge.

We sell our PROPDX t-shirts (size small through XXXL) and hats at our shop for $10 each